2900 Carnegie Avenue, Cleveland, OH 44115 | 1-888-644-6266 OR 216-426-0646

INJURED WORKERS Q&A

Q: How long does it take to process my claim?

A: A claim number is provided within 24 hours of filing a claim. BWC and the MCO begin the process of gathering information and investigating the claim. A decision by BWC will be made to allow or deny the claim within 28 days.

Q: Who is responsible for obtaining the needed information to allow my claim?

A: 1-888-OHIOCOMP serves as the link between BWC and the health-care provider in obtaining and sending medical information.

Q: Can I go to any doctor I want?

A: Following initial treatment, the injured worker has the right to be treated by the doctor of their choice as long as the doctor is a BWC-certified provider.

Q: How will I know if a doctor is a BWC-certified provider?

A: You can contact BWC at 1-800-OHIOBWC to see if a doctor is certified or you can visit www.bwc.ohio.gov to access BWC’s certified provider look-up.

Q: What if I can't find a BWC-certified doctor in my area?

A: Contact 1-888-OHIOCOMP for help finding a physician.

Q: Who is the doctor of record for my claim?

A: Contact 1-888-OHIOCOMP to find out the doctor of record.

Q: How do my medical bills get paid?

A: Once the claim is allowed, the providers (other than pharmacies) who have treated you for the work-related injury should submit their bills to 1-888-OHIOCOMP. 1-888-OHIOCOMP reviews and prices the bills and forwards them electronically to BWC. BWC pays the MCO who in turn disburses payment to the providers…

Q: What should I do if I receive a bill?

A: Contact the provider who sent you the bill and advise that the treatment was for a work-related injury. Give the provider 1-888-OHIOCOMP’s billing address and request that a bill be sent to us at 2900 Carnegie Ave. Cleveland, OH 44115.

Q: Has the request for treatment been received from my doctor?

A: Call 1-888-OHIOCOMP to obtain this information. Requests for treatment are forwarded to the MCO for consideration.

Q: Has the request for treatment been approved?

A: Call 1-888-OHIOCOMP to obtain this information. The MCO reviews all medical treatment requests and issues approval or denial.

Q: How can I get additional information about my injury or disease?

A: Health Information Available under Resources

 

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